Thank you for shopping with us. We are committed to your satisfaction. If you are not satisfied with your purchase, you may request a return or refund within the specified period. This policy details the relevant processes and conditions. Please read it carefully.
1. Return Period
You may request a return without reason within 7 days (or 15 days/30 days) from the date of receiving the goods. Please refer to the product detail page for the specific period. Please note: The following items are not eligible for return without reason:
- Goods customized according to personal needs.
- Perishable goods.
- Downloaded digital goods (e.g., e-books, recharge codes).
- Unsealed audio and video products, computer software, and personal hygiene products (e.g., underwear, socks, razors).
- Items clearly marked as clearance, special offer, or near expiration date.
2. Return Conditions
To ensure a smooth return process, please ensure the merchandise meets the following conditions:
- Goods in Good Condition: The product itself, accessories, free gifts, warranty cards, instruction manuals, original packaging (e.g., shoe boxes, electronics boxes) must be complete, undamaged, unstained, and show no signs of use.
- Tags Intact: Product labels and tags must not be removed or damaged.
- Proof of Purchase: Please provide a valid order number or proof of purchase.
3. Return Process
- Submit Request: Log into your account, find the corresponding order in “My Orders,” click “Request Return/Refund,” and fill in the reason as required.
- Review & Notification: Our customer service team will review your application within 1-3 business days. Upon approval, we will inform you of the specific return address and shipping instructions via email or SMS.
- Return Shipment: Please use a courier service to ship the goods back to the address provided. You are responsible for the return shipping cost. We highly recommend you keep the shipping receipt for tracking purposes.
- Inspection & Refund: Once we receive the returned item and confirm it meets the conditions, we will process your refund within 7 business days. The refund will be issued to your original payment method. Processing time by your bank or payment provider may vary.
4. Exchange Policy
For exchanges (e.g., size, color), please process a return following the above procedure and then place a new order for the desired item.
5. Product Quality Issues
If the product has a quality issue (non-human damage) upon receipt, please contact customer service promptly and provide relevant photo or video evidence. After verification, we will cover the return shipping cost and arrange for a full refund or exchange.
6. Contact Us
If you have any questions regarding the refund or return process, please contact our customer service team via:
Customer Service Email: touchsky007@126.com
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM